An order management system (OMS) is a electronic platform that allows firms to process sales orders from online creation through delivery shipping.
It consolidates customer records across diverse sales systems to enable end-to-end visibility into customer details throughout the complete lifecycle.
An OMS empowers firms oversee the full order lifecycle efficiently, from the time a buyer enters an order to its proper fulfillment and any return.
It improves stock management by supplying live visibility on stock counts and order history, allowing firms to improve their supply chain processes and elevate customer engagement.
An effective OMS oms unifies with other business systems like online store platforms, fulfillment management systems, financial software, and order management system oms transportation carriers to facilitate a efficient oms order fulfillment workflow from start to completion.